To report an outage... 
use SmartHub or call 937.642.1826

 

smarthub

Pay your bill online - it's easy and fast! Plus, there are no additional URE fees for this service.

PAY ONLINE: SmartHub payment center.

Pay your bill using SmartHub App - Go to Google Play or iPhone App Store.

    Do not rely on your neighbor to report your outage.

    Sign up for SmartHub TODAY - Always have information on your service at your fingertips.

    For information on outage safety, visit our storm safety page.

    The map below shows the current outages within URE's service territory.
    This map is directly linked to our outage management system and is updated in real-time.

    Don’t Let Balloons Ruin The Party

    If you celebrate with metallic balloons...
    Remember to keep them tethered at all times and dispose of them properly. Proper handling and disposal keeps them from drifting into power lines and causing a power outage.
    When a metallic balloon touches a power line or floats into substation equipment, it can cause a surge of electricity that short circuits equipment and can lead to power outages, fires, and possible injuries.
    In the course of a year, it would not be surprising to find that metallic balloons that come into contact with overhead power line or substation equipment cause power outages that affect hundreds of thousands of electric consumers. To reduce these outages and help keep the lights on, keep the following tips in mind:
    • Keep balloons tethered at all times and attached to a weight.
    • When no longer in use, puncture and deflate the balloons before creatively reusing or disposing of them.
    • If a balloon or another toy becomes entangled in an overhead power line, do not attempt to retrieve it. Call your electric utility for assistance.
    Always assume power lines are live, and keep yourself and all other items at least 10 feet away from power lines.
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    Be Prepared - Coping With A Power Outage

    Through rain, wind, snow and ice, URE strives to keep the power on for every home and business in its service area. But sometimes unexpected conditions will cause our electric cooperative members to temporarily lose power. When storms or other circumstances cause an outage, you can rest assured that URE will take immediate action to restore service. Although we work as quickly as possible to get the power back on, there are some steps you can take before, during and after an outage to make it easier to cope.

    • CONFIRM THE OUTAGE: First check lights and appliances in other rooms. If you still have power in some areas, most likely a fuse has blown or a circuit breaker has been tripped. If all lights are off, check to see if your neighbor's lights are also off. This will help URE determine the extent of the outage.

     

    • REPORT THE OUTAGE USING SMARTHUB or CALL URE 937.642.1826. 

     

    • PLAY IT SAFE: Never touch downed power lines or anything contacting power lines. Although you may see lines that are down, they could still be energized. Never attempt to move trees from power lines. Let qualified servicemen from your electric cooperative handle the clearing and repair work.

     

    • LIGHT: Always have alternate sources of light on hand. It could be a flashlight with extra batteries, candles, kerosene or oil lamps. Keep your alternate light source in an established place where it can be found easily in an outage situation.

     

    • INFORMATION: Have a battery-powered radio available. The radio, TV, and websites will bring you weather reports, local news bulletins and other important emergency information. During a widespread outage, URE will post our restoration efforts on our social media pages and website.

     

    • FOOD: Stock emergency food and related items along with a manual can opener. Keep your refrigerator/freezer doors closed as much as possible to reduce the chance of food spoilage.

     

    • WATER: If your water supply comes from a well with an electric water pump, you need to prepare prior to a storm. Sanitize and fill spare containers with water for drinking and cooking. Also, fill your bathtub with water for other uses.

     

    • HEAT SOURCES IN WINTER: When the power goes out, so do most heating systems. If you have a fireplace or wood-burning stove, make sure you keep plenty of wood during the winter. A portable electric generator is another good option for back-up power, as long as it is properly installed and operated.

     

    • PROTECT YOUR APPLIANCES: Turn off all large appliances that come on automatically and disconnect sensitive equipment such as VCRs, DVD players, stereos, computers and televisions to avoid damage from lightning or a power surge. If all of these appliances were to come back on at once, they might overload your home's electric circuits. Leave a single lamp turned on to let you know when your electric service has been restored.

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    Call us directly 937.642.1826 to report a natural gas problem.