To report an outage... use SmartHub or call 937.642.1826

Pay your bill online - it's easy and fast! Plus, there are no additional URE fees for this service.

PAY ONLINE: SmartHub payment center.

Pay your bill using SmartHub App - Go to Google Play or iPhone App Store.

    WINTER WEATHER ADVISORY INFORMATION

    For information on outage safety, visit storm safety page and ready.gov

     

    The map below shows the current outages within URE's service territory.
    This map is directly linked to our outage management system and is updated in real-time.

    Know your winter weather terms:

    Winter Storm Warning

    Issued when hazardous winter weather in the form of heavy snow, heavy freezing rain, or heavy sleet is imminent or occurring. Winter Storm Warnings are usually issued 12 to 24 hours before the event is expected to begin.

    Winter Storm Watch

    Alerts the public to the possibility of a blizzard, heavy snow, heavy freezing rain, or heavy sleet. Winter Storm Watches are usually issued 12 to 48 hours before the beginning of a Winter Storm.

    Winter Weather Advisory

    Issued for accumulations of snow, freezing rain, freezing drizzle, and sleet which will cause significant inconveniences and, if caution is not exercised, could lead to life-threatening situations.

    Know Your Risk for Winter Storms

    Pay attention to weather reports and warnings of freezing weather and winter storms. Listen for emergency information and alerts. Sign up for your community’s warning system. The Emergency Alert System (EAS) and National Oceanic and Atmospheric Administration (NOAA) Weather Radio also provide emergency alerts.

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    Be Prepared - Coping With A Power Outage

    Through rain, wind, snow and ice, URE strives to keep the power on for every home and business in its service area. But sometimes unexpected conditions will cause our electric cooperative members to temporarily lose power. When storms or other circumstances cause an outage, you can rest assured that URE will take immediate action to restore service. Although we work as quickly as possible to get the power back on, there are some steps you can take before, during and after an outage to make it easier to cope.

    • CONFIRM THE OUTAGE: First check lights and appliances in other rooms. If you still have power in some areas, most likely a fuse has blown or a circuit breaker has been tripped. If all lights are off, check to see if your neighbor's lights are also off. This will help URE determine the extent of the outage.

     

    • REPORT THE OUTAGE USING SMARTHUB or CALL URE 937.642.1826. 

     

    • PLAY IT SAFE: Never touch downed power lines or anything contacting power lines. Although you may see lines that are down, they could still be energized. Never attempt to move trees from power lines. Let qualified servicemen from your electric cooperative handle the clearing and repair work.

     

    • LIGHT: Always have alternate sources of light on hand. It could be a flashlight with extra batteries, candles, kerosene or oil lamps. Keep your alternate light source in an established place where it can be found easily in an outage situation.

     

    • INFORMATION: Have a battery-powered radio available. The radio, TV, and websites will bring you weather reports, local news bulletins and other important emergency information. During a widespread outage, URE will post our restoration efforts on our social media pages and website.

     

    • FOOD: Stock emergency food and related items along with a manual can opener. Keep your refrigerator/freezer doors closed as much as possible to reduce the chance of food spoilage.

     

    • WATER: If your water supply comes from a well with an electric water pump, you need to prepare prior to a storm. Sanitize and fill spare containers with water for drinking and cooking. Also, fill your bathtub with water for other uses.

     

    • HEAT SOURCES IN WINTER: When the power goes out, so do most heating systems. If you have a fireplace or wood-burning stove, make sure you keep plenty of wood during the winter. A portable electric generator is another good option for back-up power, as long as it is properly installed and operated.

     

    • PROTECT YOUR APPLIANCES: Turn off all large appliances that come on automatically and disconnect sensitive equipment such as VCRs, DVD players, stereos, computers and televisions to avoid damage from lightning or a power surge. If all of these appliances were to come back on at once, they might overload your home's electric circuits. Leave a single lamp turned on to let you know when your electric service has been restored.

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    Call us directly 937.642.1826 to report a natural gas problem.